Contact Us

How can I contact customer service?

If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!

For more information, please see our Contact Us page.


Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What countries or regions do you ship to, and what is the shipping fee?

We offer worldwide shipping. If the order amount is more than 80 USD, the shipping fee is free. To learn more about the available countries, shipping methods, and shipping fees, please see our Shipping Policy.

When can I receive my order(s)?

The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

How to track my order or shipping information?

To track your order, please followe: Support - Track Your Order - Enter your tracking number - Click "track". You can also check by clicking on the following link and entering your tracking number at:


Will I receive an order notification?

The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us.

How do I cancel or change my order?

If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email: service@ilobuild.com. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.


How can I return my item(s)?

We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at service@ilobuild.com. We will deal with it immediately without a doubt.

To learn more about our return policy, please click here.

Account & Points

What should I do if I do not receive an email with a discount code after I create my account?

If you did not receive an email with the subject "New Customer Welcome", please check that your email address is filled in correctly and check your spam filter, or contact us via email: service@ilobuild.com.

How do I earn points?

You can earn VIP points for any purchase at shop.ilobuild.com $1 = 1 point. You can also earn points by sharing our page on Twitter, Facebook page, etc.!

How can I view my points?

There is a red diamond button at the bottom left corner of the page. After clicking and logging in, you can check the remaining points, where you got the points from, and your points usage history.

What are the points used for?

Points can redeem discount codes.

100 points can redeem a 10% off code (available for orders over $50)
200 points can redeem a 20% off code (available for orders over $100)


Any question?

You can contact us through our contact page! We will be happy to assist you.